Customer service

AGL is your logistics partner. Our goal is to collaborate with you so we can undestand your business processes and products.
our seasoned representatives track your shipments and handle time-sensitive contingencies beyond the standard 9 to 5 hours.

Q & A

What is the North American Free Trade Agreement (NAFTA)?

The treaty became effective between the United States and Canada on January 1, 1989. Subsequently, in 1991, the United States began negotiations with Mexico, to which Canada later adhered. The Treaty that includes Mexico entered into force on January 1 of the year 1994. Tariffs were phased out, culminating in 2008 with the removal of Canada's import duties on some agricultural products.

What is the Free Trade Agreement between the United States and Chile (CLFTA)?

Since 1990, Chile had been interested in achieving a treaty with the United States. The great motivation was that at that time, George W. Bush presented the initiative for the Americas. Ten years passed without major advances in the initiative. During the APEC 2000 Summit, former Presidents Ricardo Lagos and Bill Clinton approached positions for the negotiation of free trade. On November 29, 2000, former President Lagos officially announced the beginning of negotiations between both countries. There were 14 rounds of negotiations that culminated on December 11, 2002. The treaty was signed in June 2003 and it came into force on January 1, 2004. On January 1, 2018, the Free Trade Agreement of Chile with the EU reached its 14th year. The results have been beneficial for both countries. Since January 1, 2015, all bilateral trade products have had a zero tariff.

What is the process of the dispatch of customs goods?

The clearance of merchandise includes all the operations and procedures performed by the customs broker on behalf of the importer, as regards the customs service of the government in question. The customs agent serves the importer as the office manager, and often also mediates between importers and exporters.The legislation of different countries sometimes requires an importer to contract a customs broker for imports or exports that exceed a certain value. Normally, customs agents can manage processes faster than any customs services of the country in which they are registered.